Return Information
We are committed to providing you with superior customer service, an enjoyable, exciting and safe shopping experience
and
pleasure and satisfaction with all of our products. If, for any reason, you are not satisfied with your
purchase, return it to us, in its original packaging, within 10
days, and receive 100% merchandise credit for the purchase
price. Sorry, but there are no cash refunds and we do not refund
shipping charges.
For your protection and to ensure the high quality of these
products, reed diffusers, reed diffuser oils, fragrance oils,
lamp fuel oils, essential oils, aromatherapy beads, inhalation
aroma therapy beads and any opened containers of body lotions,
body butters, bath & body oils, bath salts or body scrubs are NOT RETURNABLE.
Return/Refund Instructions
~
Returns are accepted within 10
days from receipt of the item.
~ A return authorization number is
REQUIRED, written on the outside of the package, for all
returned items. To be provided with this number, please contact
us by email at
returns@bodyspiritserene.com and let us know why you are
returning the item. Items returned without an authorization
number will not be accepted and will be returned to you.
~ Items must be in original, unused
condition and packed carefully in its original packaging. If the
original packaging is not useable, be sure to securely pack any
items in bubble wrap or protective, cushioned packing envelopes
or boxes.
~ No refunds will be issued if
returned items are damaged in shipment and/or if they are not
re-sellable.
~
Unless due to our error, all returned
items will be charged a 15% restocking fee. This is to cover the
costs we incurred to ship the item(s) to you.
~ Please obtain a tracking or
confirmation number and, if possible, insure your return
package. We are not responsible for items lost, stolen or
damaged in transit.
~ Include a copy of your receipt and
the
Body Balance Spirit Serene
return form in
your package.
~ We do not accept COD packages.
~ Upon receipt of your returned
item, you will be issued a merchandise credit for 100% of the
purchase price. We do not issue cash refunds nor do we refund
shipping or handling charges.
Ship your return to:
Body Balance Spirit Serene
c/o LizzieTee Designs
399 N Doeskin Place
Tucson, AZ 85748
If you have any questions, please call: 520.393.8590 (MST).
Go to the
Return Form
here.
